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Upgrading or Changing Hosting Plans

At S32 Technologies, upgrading or modifying your hosting plan is seamless and designed to accommodate your organization's evolving needs. Follow these steps to smoothly transition between our Business and Enterprise Hosting plans.

Step 1: Reviewing Current Usage

Before changing plans:

  1. Log in to your myS32 Client Portal at https://my.s32.io.

  2. Navigate to "Products & Services" and select your current hosting plan.

  3. Review resource usage details, including storage, bandwidth, and user limits.

Step 2: Choosing the Appropriate Plan

Evaluate your requirements:

  • Business Plan: Ideal for smaller enterprises needing secure, reliable hosting with limited resource demands.

  • Enterprise Plan: Recommended for larger enterprises requiring extensive resources, higher performance, and enhanced scalability.

Consider your organization's growth, traffic expectations, storage needs, and compliance requirements when selecting the right plan.

Step 3: Initiating the Plan Upgrade or Change

To proceed with upgrading or changing your hosting plan:

  1. Within your myS32 Client Portal, select "Upgrade/Change Plan" from your current hosting service page.

  2. Choose your desired hosting plan (Business or Enterprise).

  3. Confirm your selection and review any updated billing information clearly displayed.

Step 4: Confirming and Scheduling the Upgrade

Upon selecting a new hosting plan:

  • Review and confirm the plan details, pricing adjustments, and included features.

  • Schedule the upgrade to occur immediately or at a specified future date to minimize operational disruptions.

Step 5: Completing the Transition

The S32 Technologies support team will:

  • Notify you via email upon successful completion of the hosting plan upgrade.

  • Provide confirmation of updated resource availability.

  • Assist in any required DNS or SSL/TLS certificate updates if applicable.

Step 6: Verifying Post-Upgrade Performance

After the upgrade:

  • Log back into your myS32 portal to confirm the hosting status and new resource allocations.

  • Perform standard tests (website accessibility, application performance, email functionality) to ensure everything operates smoothly.

Need Further Assistance?

If you require additional help or encounter any issues during the upgrade process:

  • Contact your dedicated account manager directly through myS32.

  • Submit a support ticket for prompt assistance from our technical team.

Thank you for continuing to trust S32 Technologies to host and secure your critical digital infrastructure.