Troubleshooting Network Connectivity with S32 Enterprise Hosting

Step 1: Confirm Service Status

Check the operational status of your hosting environment:

• Log in to your myS32 Client Portal (https://mys.32.io).

• Navigate to the "Products & Services" section.

• Verify the current status and recent alerts related to your hosting services.

Step 2: Verify DNS Configuration

Incorrect DNS settings often cause connectivity issues:

• Ensure your domain DNS settings correctly point to S32 Technologies' hosting servers.

• Use DNS checking tools (such as MXToolbox) to verify correct DNS resolution.

Step 3: Perform a Network Connectivity Test

Conduct a basic network test to isolate the problem:

• Use the "ping" command to test connectivity to your hosting IP address.

• Execute "traceroute" or "tracert" to identify where network interruptions occur.

• Record results for reference during support interactions.

Step 4: Check Firewall and Security Settings

Firewalls or security policies might be restricting access:

• Confirm your internal firewalls allow traffic to and from S32's hosting IP addresses.

• Check that security software isn't blocking your connection.

Step 5: Review Resource Utilization

High server load or resource constraints might affect connectivity:

• Log into the hosting control panel via the myS32 portal.

• Verify server resource utilization (CPU, RAM, bandwidth).

• Identify unusual spikes or resource-intensive processes and consider temporary scaling solutions.

Step 6: Verify SSL/TLS Certificates

Expired or incorrectly configured certificates can disrupt secure connections:

• Ensure SSL/TLS certificates are valid and properly configured.

• Use browser-based checks or online certificate verification tools to confirm certificate status.

Step 7: Escalate to S32 Urgent Support

If the issue persists after completing the above steps:

• Submit an "Urgent Support" ticket through the myS32 Client Portal.

• Include detailed diagnostics, such as ping/traceroute results, DNS check reports, and any relevant error messages.

• Our support team will respond promptly to resolve the issue.

Additional Resources

• For further configuration and best practice guidance, consult the comprehensive documentation in the myS32 Knowledgebase.

• Contact your dedicated S32 account representative for personalized assistance.

We appreciate your cooperation and aim to resolve your connectivity issues swiftly.