How to Access and Navigate the myS32 Client Portal

The myS32 client portal is your centralized hub for managing all aspects of your S32 Technologies solutions, from support requests to billing and product management. This guide will help you quickly access and navigate the portal.

Step 1: Accessing the Portal

To log in to the myS32 client portal:

1. Go to https://mys32.io.

2. Enter the username and password provided in your initial onboarding email.

3. Click "Login" to access your account dashboard.

If you've forgotten your credentials, use the "Forgot Password" link on the login page to reset your password securely.

Step 2: Navigating the Dashboard

Once logged in, you'll land on your dashboard, which provides a quick overview of:

• Active products and services

• Recent support tickets and status updates

• Billing details and recent invoices

• Important alerts and notifications from S32 Technologies

Use the navigation menu on the left side to access detailed sections within the portal.

Step 3: Managing Products and Services

To view and manage your purchased solutions:

• Click "Products & Services" in the navigation menu.

• Select a specific product or service for detailed information, including configuration settings, usage statistics, and related documentation.

Step 4: Submitting Support Tickets

If you encounter an issue or have a question:

• Navigate to "Support" and select "Submit a Ticket."

• Complete the form with details about your request and select the appropriate urgency level (standard or urgent).

• Submit the ticket, and you’ll receive a confirmation along with a unique ticket number for reference.

Step 5: Billing and Account Management

To manage billing information:

• Click "Billing" from the menu.

• View invoices, payment history, and manage payment methods securely.

• Set up automated billing preferences or download invoices as PDFs.

Step 6: Accessing Resources and Documentation

For product guides, FAQs, or best practices:

• Select "Resources" or "Knowledgebase" from the navigation menu.

• Use the search function or browse by categories to quickly locate helpful materials and documentation.

Step 7: Updating Your Account Information

To update your organization's contact information or security settings:

• Click on "Account Settings."

• Modify your details and preferences, then click "Save" to apply your changes.

Need Additional Help?

If you require further assistance navigating myS32 or encounter issues not covered here, contact your account manager directly, or reach out through the portal's support section.

Thank you for using the myS32 client portal!