Resolving Login Issues with myS32 Client Portal

Step 1: Verify Login Credentials

Ensure you're using the correct username and password. Keep in mind:

• Usernames are case-sensitive.

• Double-check spelling and special characters.

Step 2: Resetting Your Password

If you've forgotten your password or suspect it’s incorrect:

1. Navigate to https://my.s32.io.

2. Click on "Forgot Password."

3. Enter your registered email address and submit.

4. Check your email inbox for the password reset instructions and follow the provided link to create a new password.

Step 3: Clearing Browser Cache and Cookies

Occasionally, cached data can prevent successful login:

• Clear your browser’s cache and cookies.

• Close your browser and reopen it before attempting to log in again.

Step 4: Check Browser Compatibility

The myS32 portal is optimized for the latest versions of Chrome, Firefox, Safari, and Edge. Ensure you're using a compatible and updated browser for best performance.

Step 5: Network and Firewall Checks

Certain firewall or network settings might block access:

• Verify your organization's firewall settings to confirm https://my.s32.io is permitted.

• Test login using another network (such as mobile data or a home network) to determine if network restrictions are the issue.

Step 6: Account Status and Lockout

Multiple failed login attempts can temporarily lock your account:

• Wait 15 minutes after repeated login failures and then attempt again.

• If the problem persists, contact S32 Support to verify account status.

Step 7: Contacting S32 Support

If issues continue after these steps:

• Visit https://my.s32.io and select the "Urgent Support" option if immediate assistance is required.

• Alternatively, reach out directly via email or phone to your dedicated S32 support representative.

Thank you for choosing S32 Technologies. We're committed to promptly assisting with your technical concerns.