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New Client Onboarding Guide

Welcome to S32 Technologies! We're excited to have you as a new client and look forward to supporting your organization's cybersecurity goals. This guide provides clear steps to ensure a smooth onboarding experience.

Step 1: Initial Welcome and Setup

Upon joining S32 Technologies, you’ll receive a welcome email from our client success team, which includes:

  • Your unique client ID.

  • Access instructions for the myS32 client portal.

  • Key contacts at S32 for your ongoing support.

Please verify receipt of this email and confirm the accuracy of your contact information.

Step 2: Accessing the myS32 Client Portal

The myS32 portal is your centralized resource for managing your products, services, support requests, and billing.

To access myS32:

  • Navigate to myS32 portal.

  • Log in with the credentials provided in your welcome email.

  • Complete the initial account setup by updating your profile information and security settings.

Step 3: Scheduling Your Onboarding Session

Our dedicated onboarding specialists will conduct a personalized onboarding session to guide you through our systems, features, and processes.

To schedule your session:

  • Log into myS32.

  • Select "Schedule Onboarding Session" under the "Getting Started" tab.

  • Choose a convenient date and time.

Sessions typically last 45–60 minutes and can include any relevant stakeholders from your organization.

Step 4: Understanding Your Products and Services

During your onboarding session, we'll cover:

  • Overview of your purchased solutions (NetDefense™, ShadowStrike™, InterceptPlus™, ESS).

  • Configuration assistance and deployment best practices.

  • Training opportunities and available resources.

You'll receive tailored recommendations and documentation to assist you with the successful deployment of each solution.

Step 5: Utilizing Support and Resources

At S32 Technologies, comprehensive support is always available:

  • Knowledgebase: Access detailed articles, how-to guides, and best practices via myS32.

  • Technical Support: Submit support tickets directly through myS32. For urgent issues, select "Urgent Support" for priority handling.

  • Dedicated Contacts: Your account manager and technical support representatives are available to assist whenever you need.

Step 6: Regular Check-ins and Reviews

Regular check-ins ensure continuous alignment with your cybersecurity objectives. Your account manager will arrange periodic review meetings to:

  • Discuss product performance.

  • Address any concerns or adjustments needed.

  • Update you on new features and improvements.

Step 7: Staying Informed and Engaged

Stay updated through:

  • Monthly newsletters with the latest cybersecurity insights, product updates, and best practices.

  • Webinars and training sessions tailored specifically for our clients.

  • Direct access to cybersecurity experts for advanced guidance and strategic consulting.

We’re dedicated to making your transition seamless and productive. Welcome aboard! Should you have any questions or require immediate assistance, reach out directly through the myS32 portal or contact your account manager.

Thank you for choosing S32 Technologies—we’re committed to safeguarding your mission.